Support

Something not right?

Most problems have a simple cause. Find yours below and click it for the answer. If it is not here, report a bug.

Speed

The live view is slow
Why

Costly effects are set to Live, such as GTAO (ambient occlusion), volumetric light, projector beams and soft shadows. A large or Retina window at full preview resolution, projector lights worn by avatars, or a crowded region also cost frames.

What helps

Set the costly effects to Render only. Lower Preview resolution on the Settings tab, and turn on the Low quality live switches.

Renders take a long time
Why

A render layers 16 frames at twice the size of the window, which takes 10–20 seconds. With Full detail on, the viewer can first wait up to 30 seconds for textures to load.

What helps

This is normal. Stop or Esc cancels a render.

It gets slower over a long session
Why

Switching styles and effects many times builds up memory in Apple's graphics driver.

What helps

Restart the viewer.

Renders

A render came out smaller than I asked for, or without the margin
Why

There was not enough free memory. The note on the picture says so.

What helps

Quit apps you are not using: right-click the app in the Dock and choose Quit. Preview with large pictures open can hold a lot. Or turn off Full detail, or render at the window's size.

"Could not finish the render"
Why

The memory ran out partway through.

What helps

Quit apps you are not using: right-click the app in the Dock and choose Quit. Preview with large pictures open can hold a lot. Or turn off Full detail, or render at the window's size.

Textures are blurry or low in detail in a render
Why

The textures had not finished loading.

What helps

Wait a moment before you render, or turn on Full detail.

The render looks different from the live view
Why

That is by design:

  • Effects set to Render only appear only in the render.
  • Backlit scenes meter the exposure afresh and can come out darker.
  • Depth of field is sampled through the lens.
What helps

Set an effect to Live to preview it.

An EXR looks dark or flat
Why

An EXR holds the light untoned. It is meant for HDR editors, not as a finished picture.

What helps

Open it in an editor that handles HDR, or render PNG, JPEG or TIFF for a finished picture.

Where did my render go?
Why

Unless Render directly to disk is on, a render is kept only until you download or share it. Closing it asks first.

What helps

Use Download or Share, or turn on Render directly to disk on the Render tab.

Pictures from the snapshot window have none of the effects
Why

The snapshot window cannot show Luminous's effects. The viewer tells you so when it opens.

What helps

Use Render in the Luminous sidebar.

Effects

An effect seems to do nothing
Why

Most effects only show with the right light or settings:

  • Lens flare and anamorphic streaks need very bright light in the frame.
  • Projector beams need projector lights.
  • GTAO (ambient occlusion) only shows in ambient light and shade, not under lamps unless On lamps is set.
  • Soft shadows need shadows turned on in Preferences.
  • Enhanced reflections need glossy surfaces.
  • The tone curve settings are greyed out under old (non-PBR) skies.
What helps

Hover over an effect's name in the viewer to see a picture of what it does. The same pictures are on the front page.

Your avatar

The pose changed between the live view and the render
What helps

Use Pause scene, or set the animation speed to 0.

Hair or alpha looks wrong live but right in the render
Why

Alpha sorting is render-only. The live view draws alpha the way Second Life does.

A style moved my camera
Why

The Move the camera tick is on.

What helps

Untick it to apply styles without moving the camera.

My sky is stuck after a style
Why

Second Life keeps your personal sky across logins.

What helps

The Region's sky button brings the region's own sky back.

Install and start-up

Which Macs can run Luminous?
Why

Luminous needs Apple silicon and macOS 15 Sequoia or later. Memory: 16 GB recommended. Macs with less than 16 GB get a one-time warning at start-up. There is no version for Intel Macs.

What helps

Download Luminous.

Crashes

Luminous crashed
What helps

Choose Help › Report a Bug in Luminous, with the log ticked. After a crash it ticks the log from the session that crashed by itself. You can also report it on this site.

Not here?

Report it, from Help › Report a Bug in Luminous or the form on this site. Every report is read.